

The below symptoms are not the root cause investigation steps though these are the helping guide to resolve the issues of user who has the problem on their specific machines. When we ask the user who has problem to check this on any other machine they don’t get issue. The exact cause of this issue is not known as it varies from client machine to different machines. Thank you again.Excel Document open as Read-Only and Unable to check in the documents are both interrelated issues. Now when he opens other documents (not related to first instance) his changes are being saved to his machine and not getting uploaded to SharePoint.



We finally worked around the problem by printing the document, signing it manually, and replacing the copy in SharePoint. We were unable to check in the document or discard checkout during this - he could not even check out the document again, as the system would say "Document currently checked out by 'that user.'" I cleared their IEĬache, but the problem persisted. That user, and it did not release for 3hrs. Thanks for the prompt reply and not giving a link without explaining why it would help.Ī few weeks ago this user opened a document from SharePoint, and when they attempted to save it they received a "Server not available at this time." (it was just a temporary hiccup in connection) This caused SharePoint to lock the document for editing by Again, we are dealing with SharePoint 2010. Also, user logs into their computer and uses the same credentials for SharePoint. User is using Office 2010, as is everyone else in the system.
